Privacy Policy | LEMON HOUSE

PLEASE READ THE FOLLOWING POLICIES CAREFULLY BEFORE USING THIS WEBSITE AND ITS AFFILIATED WEBSITES AND LINKS

Lemon House is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly confidential. We do not sell or release your personal details to anyone. We use this information to identify your orders, membership subscriptions, site registration, and/or provide you with certain offer or newsletter (if applicable), and to personalize your shopping experience.

Owner and Data Controller

Lemon House d.o.o.

What Information Is Collected?

The type of personal data that Lemon House collects, by itself or through third parties, includes Cookies, Usage Data, and information provided by you through our webforms that may include your First Name, Last Name, Telephone Number, Address and Email Address.

When you browse our sites or store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

How Is Your Information Collected?

We collect this information you provide to us when you make a purchase on our website, make a reservation/booking or purchase in person at one of our events or programs, fill in an enquiry form or subscribe for membership or subscribe to receive email newsletters or any other communication with us.

Why Is Your Information Collected?

The information you provide to us is used to provide you with personalized, more relevant services and to communicate with you.

Purpose

We may ask for information from you when you register for a course; event; retreat; program; make a purchase; sign up for membership; or sign up for our newsletter; request a resource or respond to a survey or marketing communication.

We ask for this information:

To allow us to provide a more customized service or communication
To offer a contest, promotion, survey or training event
To follow up with you after an email, in-person, phone or web-based inquiry

Types of Information

Personal Information

Personal information is only collected with your consent when you provide it to us. This includes your name and email you submitted so that you could receive communication form us. Emails include delivery of specific digital information you have requested. Fulfilment of your requested order may include related follow-up communication or information updates to the order.

Purchasing Or Registration Information

When you purchase goods or services from Lemon House, or register for a training; membership; coaching; retreat; program or event, we collect the information necessary to process the transaction, such as credit card information, full address, telephone number and an email address. Credit card and Paypal and/or Stripe information is processed through a third-party payment processor.

Non-Personal Information

The website collects non-personal information such as a domain name and IP address. These reveal nothing personal about you other than the IP address from which you accessed the website. This information is used for internal purposes to maintain, evaluate and improve the services of Lemon House.

Security

The security of your information is protected. When you enter personal and financial information on Lemon House order form, it is encrypted with secure socket layer technology (SSL). Although we follow accepted industry standards to protect your personal information, no method of transmission or storage over the Internet is 100% secure. It is up to you to be cautious where you submit your personal information.

We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collected and provided to us to assist in analyzing the usage of the site.

Lemon House uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Lemon House only last while you are browsing our websites. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our websites, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its IP address and is sent automatically each time you access any internet sites. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP address from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalize an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Disclosure Or Sharing Of Information To Outside Third Parties

Lemon House will not share, sell or give away the information we collect to outside parties for nay marketing or other purposes. This includes third parties who may promote Rewake Retreats or Lemon House products or services.

Privacy When You Access Third -Party Websites

You may be able to access third-party websites directly from Lemon House, or from our emails. This Privacy Policy does not extend to third-party sites, as we have no control over what others do with your information. We suggest you review their privacy policy before revealing information to other sites.

Methods Of Processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Users can update their communication preferences at any time by clicking on the link provided at the bottom of any email received from Lemon House if the e-mail is a newsletter or subscription.

Contacting The User

Contact Form and Email Communication On Lemon House

By filling in the contact form with their Data, or sending an email the User authorizes Lemon House to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form´s header and/or email content. We might send you more information about the other news about our business.

Mailing List Or Newsletter

By registering on the mailing list; subscription; membership or for the newsletter, or by submitting your email to receive certain information including downloadable materials, the User´s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Rewake Retreats and/or Lemon House. Your email address might also be added to this list as a result of signing up to Rewake Retreats and/or Lemon House or after making a purchase.

Changes To This Policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. If changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Company Policies

Shipping And Delivery Policy

We deliver products worldwide from Europe and North America. Orders are normally shipped within 2 business days of the order being placed and shipping times are estimated at between 4-28 business days depending on your location and local postal services. You can request expedited shipping if you pay the cost of that service.

Incorrect Shipping Information

Be sure to carefully enter the address where your package(s) will be shipped. Customers are responsible for fees incurred where delivery cannot be completed due to incorrect shipping information provided by the customer, or P.O. Boxes that are supplied but cannot be delivered to, or items not picked up after the mail service attempted the delivery and time to receive the parcel has expired.

Customer Service Policy

Lemon House is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 4-28 business days. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 10 business days to arrange an agreeable alternative item, a back order, a credit or a full refund.

Return and Refund Policy

For Products: please choose your products carefully. We do not normally give refunds if you simply change your mind. If goods are faulty or have been wrongly described or are different to the product purchased on the website you can choose between a refund, exchange or store credit.

Please note that payments made for “non-refundable booking deposit” to register for a Course or an Event, as well as the complete tuition and entire fee of the event(s) are non-refundable.

For the Rewake Retreats: Cancellation and Refund Policy please read Terms & Conditions. Non-refundable deposits are non-refundable.

Security Policy

When purchasing from Rewake Retreats and/or Lemon House your financial details are passed through a secure server using the latest SSL encryption technology.

If you have any questions regarding our security policy, please contact our customer support centre at thelemonhousecompany.com@gmail.com.